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Service Providers

Medical Plan Contact Information

Below is a list of key contact numbers for medical plans available to Trinity Health colleagues (plans may vary by region or Ministry). Please contact the plan you selected for the current benefit year as indicated on your medical insurance ID card.

  • Aetna Plans | Nurse Line 800-556-1555 | Customer Service and Chronic Conditions Management 800-544-5108 | www.aetna.com 
  • Blue Cross and Blue Shield of Michigan (BCBSM) Plans | Blue Health Connection Nurse Line 800-775-2583 | Customer Service 866-917-7537 | www.bcbsm.com
  • Health Equity | Customer Service 866-212-4721 | memberservices@healthequity.com
  • Kaiser HMO Plan | Nurse Line 800-777-7904 | Customer Service 800-777-7902 or 
    301-468-6000 | www.kaiserpermanente.org
  • Health Choices Plans | Nurse Line 800-648-6868 | Customer Service 800-325-7442 | www.preferredhealthchoices.com        
  • Spring Health | Mental Well-being Benefit 855-629-0554 | Counseling, Coaching, Work-Life Services, Medication Management, Mental Well-being | trinityhealth.springhealth.com | work-life code: trinityhealth | Benefit available as of May 1, 2023

Aetna | Self Service InfoCenter

Allows participating colleagues to: view - enrollment information, claim history, locate participating providers, request an ID card.

BCBSM | Self Service InfoCenter

Allows participating colleagues to: view - enrollment information, claim history, locate participating providers, request an ID card.

Limited Purpose Health Reimbursement Account (HRA) | Health Equity

  • HSA Member Mistaken Distribution Form
  • Dental and Vision Reimbursement form
  • Orthodontia Reimbursement form

Health Equity | Health Savings Plan Only

Flexible Spending Accounts | Self Service InfoCenter

Allows participating colleagues to view balances, enroll in direct deposit, and determine status of claims.

Weight Management Reimbursement 

  • contact WageWorks/Health Equity at (877) 924-3967

OptumRx | Self Service Website

Allows participating colleagues to view current drug coverage, price medications, review formulary and locate participating pharmacies. Please note: this only applies to colleagues in a self insured medical plan.

Customer Service 1-855-540-5950

Delta Dental | Consumer Toolkit

Allows participating colleagues to: verify eligibility; review claim history and benefit information; print ID card and claim forms.

  • Dental Claim Form

United Healthcare Vision | Member Services Website

Allows participating colleagues to: verify eligibility, review claim history and locate participating providers.

Disclaimer:

The information provided in this summary is designed to assist you with understanding your options under Trinity Health’s retirement plans. It is only an overview and is not intended to be a comprehensive description of the benefit plans available to you. It does not constitute a contract and is not meant to interpret, extend or change any plan provisions in any way. The summary plan descriptions and official plan documents describe the plans in more detail, and you should refer to these documents for answers to your specific questions regarding the plans, including what services are covered by a plan. If there is a discrepancy between printed materials, the official plan documents will prevail. Trinity Health retains the right to make changes to or terminate its benefit plans at any time, including making changes to comply with and exercise its options under applicable laws.

For any plan in which you participate, you also have the right to request a full printed copy of the summary plan description and official plan document from your employer or Trinity Health Total Rewards Retirement, 20555 Victor Parkway, Livonia, MI 48152. There will be no charge for the printed copies.