I have spent 40 years, professionally, in health care and have been loyal to St. Mary Home Care for all of my family and loved ones' needs. But recently, my husband was admitted to St. Mary's Medical Center with pneumonia, bronchitis, and atrial fibrillation which resulted in total body weakness and overall fatigue – he really hadn't been walking much for days. The physical therapist, nurses, doctors and I decided that physical rehabilitation was would really be beneficial before my husband could return home.
I contacted the community liaison, Juan Ortiz, as he knew my husband and specifically gave him details on what kind of facility he needed. He also outlined the exact care we would need to reach my husband's goals to return home in the strongest and healthiest condition possible.
Juan got right to work researching and analyzing the top facilities that would offer the best rehabilitation along with the tender loving care my husband deserved. We learned from past experiences, that my husband didn't do as well in outpatient physical rehab facilities that leaned toward more aggressive paths to recovery.
The facility Juan recommended was absolutely five-star. They were the most professional, caring, and loving individuals I have ever met in any rehabilitation facility, in my entire 40-year career. Juan's ability to listen – really listen – to a patient's needs and match them with a facility that will give them the best chance at a successful and comfortable recovery is really something special.
When my husband and I look back on his successful experience, we both agree we have Juan to be grateful for. His exceptional care and attention went far above and beyond either of our expectations. And this was something we just didn't want to keep to ourselves.
We want everyone in the St. Mary community to recognize and appreciate the true gem they have in Juan Ortiz.