My Trinity Health Pharmacy

Specialty pharmacies dispense specialty medications that are used for complex, chronic, and rare diseases. These medications may need special handling or administration and are usually unavailable at a local pharmacy.

Call us toll free at 833-675-0790. You may also have your doctor fax us at 312-598-9839. For more information send us an email: PharmacyServices@trinity-health.org. You also may visit us online at www.trinity-health.org/specialtypharmacy.

We will coordinate your specialty pharmacy care and work to find ways to get your medications at the lowest out-of-pocket cost. Our pharmacy team reviews your entire medication therapy and provides clear directions and advice. Our patient care coordinators (PCCs) will work with you to make sure that your medicine is working. We work with your doctor as a part of your care team. We also work with your insurance company to reduce the time it takes for you to get your medication and start therapy.

We make it easy for you to get your medications by:

• Monitoring and handling insurance approvals.
• Working with you and your doctor to review interactions, allergies, and follow-up.
• Filling your prescription in a timely manner.
• Coordinating care with another pharmacy if we do not have your medication in stock.

Your doctor will send us your prescription electronically or via phone, fax, or mail. You can also send us your prescription via mail. You will receive a call from our pharmacy within 48 hours of receipt of your prescription letting you know the status of your prescription. When we call you, we will ask you your date of birth and confirm your home and your shipping address.

Our care team will contact you around 10 days prior to needing a refill; or you, or your doctor’s office may call and request a refill. If for some reason you did not receive a call or if you need to speak to a pharmacist, call toll free 833-675-0790.

You or your doctor can talk to our pharmacy team or a pharmacist at any time.

Call us and our patient care coordinator will connect you to a pharmacist who will answer questions or talk through any concerns with you. If the side effect is serious or life-threatening, call 911 or have someone take you to a local emergency department.

It’s important to follow the doctor’s orders when taking your medications. If the directions are confusing, call us. We would be happy to talk through the directions with you. Your doctor is assuming you’re taking the medications exactly as prescribed and a change to this may change the way the medications are working in your body. Not following the prescribed dosage could result in a reaction to the medication or an admission to the hospital.

You can update your credit card information by calling (833) 675-0790 choose option 3 to speak to a representative who can help you.