Integrity & Compliance

Trinity Health was established on a foundation of faith-based principles: Respect, Social Justice, Compassion, Care of the Poor and Underserved, and Excellence. These principles and the Mission serve as a compass to guide our ongoing health care ministry.

Trinity Health is committed to acting with integrity and making decisions based on the highest standards of ethical behavior, including complying with all applicable laws and regulations. Under the direction of the Board of Directors, Trinity Health established the Integrity & Compliance Program in 1997 in support of this commitment.

Why is it called an Integrity & Compliance Program?

Trinity Health is not only concerned with compliance with laws and regulations, but also with behaviors and actions consistent with our Mission and Values. Compliance asks the question, "Can we do this?" Integrity asks the question, "Should we do this?"

The Integrity & Compliance Program provides our colleagues, medical staff, vendors, and other business partners with resources to assist them in meeting applicable legal, ethical and professional responsibilities in Trinity Health. One key resource is Trinity Health's Code of Conduct, which describes the expected behaviors and conduct of all who work in Trinity Health and provides appropriate responses to common issues that are often encountered in the workplace. The Trinity Health Code of Conduct is also available in Spanish.

Education and Training

All newly hired Trinity Health colleagues are required to attend an orientation session on the Integrity & Compliance Program and sign an agreement to abide by the Code of Conduct. The information is reinforced through ongoing education and training, particularly for colleagues whose positions require additional knowledge and understanding of the laws and regulations that apply to their work responsibilities.

Reporting Issues and Concerns

Delivering health care services is an increasingly challenging task with complex and ever-changing rules and regulations that apply to our operations. As a result, there are times when the answer to a particular issue or situation may not be clear. Colleagues in Trinity Health are encouraged to seek answers to their questions or concerns through various resources and options made available to assist them. The Trinity Health Integrity & Compliance Line is one of these resources.

The Integrity & Compliance Line is staffed 24 hours a day, seven days a week by an outside company on behalf of Trinity Health and can be contacted at 866-477-4661. Concerns may also be submitted in writing at www.mycompliancereport.com using THO as the access code.